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Hire Terms & Conditions Policy


Last updated: August 26, 2022




A ‘rental agreement’ is the document read and signed by the customer on collection and return of the company’s vehicle. Signing the rental agreement document forms a contract between the customer and Elevation Campers.


This document includes wording as ‘you’, ‘your’,‘hirer’, ‘driver(s)’, ‘yourself’ which refers to the person or people hiring the campervan.


The campervan or ‘vehicle’ means the vehicle under hire and includes the engine, tyres, accessories, living equipment, bed, seats, and any other specific equipment.


The holding deposit payment confirms your acceptance to hire our vehicle which will be covered by our specified insurers, and upon receipt of emailed confirmation from us this contract shall have effect. The hire charge is due in two stages, 50% of the total hire fee is due 3 months before the start of the rental period, following that the remaining balance will be due 8 weeks before the rental period. If a booking is made within less than 3 months of the hire period, then full payment will be required on the day of booking. Vehicles will not be released until full payments are made.




Elevation Campers provides fully comprehensive insurance to those named on the rental agreement only and those named are the only people insured to drive the vehicle. A copy of your driver’s licence and any other named drivers will need to be sent to our company email address ( at least 7 days before your hire period. You will be required to pre-authorise a £1000 damage deposit on collection, this will be used to pay for any insurance claim excess and anything that the insurance won't pay for such as loss of hires, traffic violation fines etc. We advise you to take out your own excess insurance to cover these fees in the event of the vehicle being damaged. It is your responsibility that the value of the deposit excess is covered and that 3rd party damages are covered. We have been made aware that CoverHire don't pay for 3rd party damages, this will be your responsibility to pay for this if the insurance doesn’t cover it. Please note that Kraken Customs Ltd T/A Elevation Campers reserves the right not to claim on our own insurance policy for damages caused by the hirer. You will be given an opportunity to inspect the vehicle thoroughly before and after the hire. A copy of the signed handover form will be given to you.

Driving Licence, Health & History Drivers must be over 25 years of age and under 75, in good health and hold a UK driving licence.


Drivers should have no mental or physical disabilities which would interfere with their ability to drive, for example stroke/deafness/heart condition/diabetes/loss of limb/loss of sight in an eye/epilepsy. In addition, you must not be taking drugs likely to affect your driving or drugs prescribed by a registered medical practitioner for treatment of drug addiction.


You will need to have held a UK driving licence for at least 2 years or a European Union licence for at least 2 years. We will require the driving licence numbers and other identification information for all those who intend to drive, when a booking is made.


We will need to see the driving licenses for all named drivers, plus two other forms of identification such a passport and a recent utility bill, dated within the last 90 days of your hire period, prior to the collection of the vehicle. These must be original photo cards.


The proofs of address must have the same address as present on the driving licence. The vehicle must only be driven by you or any other person who has been authorised by us, for whom you have provided the driving licence and personal identification information. Failure to provide accurate information may invalidate the insurance and render you liable for all losses however sustained, including claims by third parties. Failure to properly record and report any accidents or incidents involving the vehicle may also invalidate the insurance. The vehicle be invalidated if the damage is sustained whilst off a publicly maintained road as per the terms of our insurance.


The rental agreement will be held for up to 2 years following the hire period. You warrant that all information supplied to us in relation to this agreement is true and complete. You must also inform of us of any changes from the point of booking up until after the return of the vehicle, including but not limited to the number of points on a driver’s licence.


You must not drive the vehicle whilst under the influence of alcohol or drugs or on any medication that advises against or that causes drowsiness.


Contact Us


If you have any questions about this Policy, you can contact us:

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